Shipping Policy – CurlySweety

Shipping Policy

SHIPPING & DELIVERY

** IMPORTANT NOTICE **

Due to the COVID-19 Pandemic the world is facing right now, there can be unexpected delays in fulfillment and delivery! We hope you understand this and hope you and your loved ones stay safe during this time! Thank you!

***

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer customers Europe, USA and International Shipping. All products are shipped from our Fulfillment Center in United States.

What are your shipping and processing times?

Shipping Times (in business days)

Destination FREE Shipping  PRIORITY   EXPRESS
Austria 2-4 days  1-2 days  1-2 days
Germany 5-7 days 1-3 days  1-2 days 
Belgium 6-9 days 2-4 days 1-2 days 
France 6-9 days 2-4 days 1-2 days 
Netherlands 6-9 days 2-4 days 1-2 days 
United Kingdom 6-9 days 2-4 days 1-2 days 
Denmark 6-9 days 2-4 days 1-2 days 
Italy 6-9 days 2-4 days 1-2 days 
Rest of Europe 8-11 days only express 1-2 days
USA & Canada only express only express 3-5 days
Middle East + Egypt, Morocco
only express only express 3-5 days

FREE PRIORITY SHIPPING FOR ALL ORDERS ABOVE 100€ !

Processing Times

After your payment is verified, it may take up to 24 hours (express/priority)/48 hours (free shipping) to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am CET will not be shipped out until the next business day. If you order after 11 am CET on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart above for rates/times.

DHL Tracking:

https://www.dhl.com/en/express/tracking.html


If the tracking number doesn't work, its okay. Contact us and we'll fix it! 

If you need more detailed information, please send us an email at info@curlysweety.com and we'll help you out!

Unexpected Delays

In some instances, the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!


* Taxes & Duties

Please note that international shipments are NOT labeled as DUTIES PAID and it may result in extra fees being charged, such as taxes and duties. These extra fees are being charged by your local government and therefore these charges are the responsibility of the recipient. Please also keep in mind that customs could delay the delivery of your parcel. All products are shipped from our Fulfillment Center In the United States.